COWON America.com accepts the following payment methods:

• Visa
• Mastercard
• COWON America.com Gift Certificate (Tentative)
• Please accept our apologies but we do not accept international credit cards at this time.

COWON America.com offers the following shipping methods:

• UPS Ground (Standard Shipping Method) - Takes 3-7 Days plus 1-2 days processing time
• UPS 3 Day Select - Takes 3 Days plus 1-2 days processing time
• UPS 2nd Day Air - Takes 2 Days plus 1-2 days processing time
• UPS Next Day Air Saver (Evening Delivery) - Takes 1 Day plus 1-2 days processing time
• UPS Next Day Air (Morning Delivery) - Takes 1 Day plus 1-2 days processing time

• We do not presently accept APO/FPO/P.O. box addresses.
• Available for shipping in the US ONLY (including Hawaii, Alaska & Puerto Rico*).
  * Puerto Rico orders : Customs duties will be charged separately.
                                   UPS Next Day Air Saver (Evening Delivery) is not available.

Price matching / Price policy

Unfortunately, we do not currently offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.

Item Intelligence

The product resources offered in Item Intelligence are provided courtesy of their respective developers. As such, COWON America.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by COWON America.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

COWON America.com will sometimes furnish an alphanumeric code that can be used for promotions on our website. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the COWON America.com website or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for each respective Promo Code are included with the code itself; if an expiration date or other condition is stipulated, just refer to where you acquired the code for the exact requirements.

Sales tax

Sales tax is only required for orders shipping within our resident states of business. Therefore, all orders shipping within California will be charged the applicable sales tax at 7.75% of the total price excluding shipping charge.

Item testing

Like any other retailers, all items are shipped as we received from the manufacturers. COWON America.com does not test any item.

Processing time

You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. COWON America.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays.

Order status

COWON America.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check online status page for live updates.

Cancel or Change orders

You may request a cancellation/change of your order, provided your order has not already been processed and shipped. Please contact us through our support site at http://support.cowonamerica.com/supportcentral/ during our business hour (PST: Mon thru Fri 9AM – 5PM) to cancel/change your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days.

Volume discounts

Unfortunately, we do not currently offer volume or wholesale discounts. COWON America.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.

Product listings

COWON America.com product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.

COWON America.com strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, COWON America.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on COWON America.com are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.